What Makes A Great Agent & Client Relationship? One Client’s Take

Posted by Julie Koppman on Wednesday, October 9th, 2019 at 3:33pm.

Rêve Realtors Agent & Partner Joey Walker has been working with Mollye and Laurent Demosthenidy for 12 years, helping them buy and sell three different homes during that time. According to Mollye, she and Laurent are “always looking”, so they’re in regular contact with Joey, who they now consider a close friend.

Why They Chose Joey As Their Agent

Mollye summarizes Joey’s skill set this way: “Joey is a fantastic real estate agent, and we knew immediately after meeting him that we wanted to work with him. He’s incredibly knowledgeable about the local market, with a unique understanding of neighborhoods, architecture, and historic preservation. And he just really gets the business side of real estate. That’s why we’re life-long clients!”

Joey’s Personality & Approach

When it comes to what they like best about his personality, approach and experience, Mollye notes, “Joey is warm, calm, and understanding. No matter whether we were searching, making or accepting an offer, or going through inspections and negotiations, nothing ever seemed to faze Joey. And that has always been extremely helpful and reassuring.”

Mollye praises their last round of home-selling and buying as a “seamless experience” at a time when the market was very busy. She notes that in just one month, Joey listed their previous home and helped them find their new home, managing all of the complexities of both -- in a way that was smooth and painless for her and her family. Says Mollye, “All real estate transactions have issues that arise at one point or another -- but whenever we’ve encountered one, Joey has always handled it quickly and professionally.”

Recommendations to Friends and Family

A valuable indicator of a great real estate agent is their repeat and referral rate -- the percentage of their business that comes from repeat clients and referrals from previous clients. For Joey, it’s 97%. And that’s because like Mollye and Laurent, many of his clients come back again and again, as well as recommend him to friends and family. Says Mollye, “I know others who’ve worked with Joey have had the exact same positive experience we’ve had. After more than 12 years of working together, Joey is more than just our agent. He’s a friend! And I’m sure other clients feel the same way.”

When you need help with your next real estate move or venture, contact Rêve Realtors.

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